Refund policy

Effective

Payments are processed by our reseller Paddle.com, which handles refunds on our behalf.

14-day money-back guarantee

If you're not happy with a new paid subscription, ask for a refund within 14 days of your first payment and we'll refund it in full. This applies once per company.

Renewals and plan changes

Renewal payments and prorated upgrade charges aren't normally refundable, but you can cancel at any time so that you're not charged again. If you were charged by mistake (for example, a renewal you'd already cancelled), contact us within 30 days and we'll put it right.

Cancelling

Cancel from Account › Plan & billing › Manage billing. You keep access until the end of the period you've paid for.

Consumers

If you're a consumer in the UK or EU, you also have a statutory right to cancel within 14 days of purchase. By starting to use paid features straight away, you agree that we may deduct a proportionate amount for the time used if you cancel within that period.

How to ask for a refund

Email from your account email, or reply to your Paddle receipt. Refunds go back to the original payment method, usually within 5 to 10 working days.